Get in touch with an expert at 1-800-880-4479
How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Terms of Use

Can I resell the products I purchase?

No, the products are for personal use only. Reselling, renting, transferring, or distributing the products without written permission from Pelegon LLC is prohibited.

How are deliveries handled?

Delivery is carried out by third-party shipping providers. If you purchase via Amazon’s “Buy With Prime,” delivery is handled under Amazon’s terms.

What warranty coverage is provided?

Our products come with a 3 years warranty covering material or workmanship defects. Please refer to our Product Warranty for details. Improper assembly or misuse may void the warranty.

Can I use the product for medical purposes?

Our products are intended to assist with daily mobility activities but do not substitute for medical advice or treatment. Please consult a healthcare professional before use.

Policy Notice

Can I control the use of cookies on the website?

Yes. You can adjust your browser settings to delete or reject cookies. However, doing so may affect the website’s functionality. Our site uses cookies for analytics, website functionality, and marketing purposes. Please refer to our cookie policy for more details.

Who can I contact if I have questions or concerns about my personal data?

If you have any questions, suggestions, or complaints regarding your personal data, please reach out to us at support@pelegon.com.