Contact Us - Pelegon – Pelegon LLC

Frequently Asked Questions

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quick answers to frequently asked questions

What warranty coverage is provided?

Our products come with a 3 years warranty covering material or workmanship defects. Please refer to our Product Warranty for details.

What is your shipping policy?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

What forms of payment are accepted?

We accept VISA, Mastercard, American Express, and (for online order only) PayPal. We are unable to accept HSA cards or other forms of insurance payment. We do not accept checks, eChecks, or money orders.

Where can I access more product details, such as weight limits and dimensions?

This information is available on the website under the "Product Specifications" section of the product page.

How can I ensure my product remains in top condition?

Regularly inspect your product to ensure all components and hardware are secure. Refer to your product's manual for specific maintenance and cleaning guidelines.