We stand behind all our products with industry leading guarantees. Our customer service team is always ready to answer your questions and resolve any issues.
We love helping you save time with quick answers to frequently asked questions
What warranty coverage is provided?
Our products come with a 3 years warranty covering material or workmanship defects. Please refer to our Product Warranty for details.
What is your shipping policy?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What forms of payment are accepted?
We accept VISA, Mastercard, American Express, and (for online order only) PayPal. We are unable to accept HSA cards or other forms of insurance payment. We do not accept checks, eChecks, or money orders.
Where can I access more product details, such as weight limits and dimensions?
This information is available on the website under the "Product Specifications" section of the product page.
How can I ensure my product remains in top condition?
Regularly inspect your product to ensure all components and hardware are secure. Refer to your product's manual for specific maintenance and cleaning guidelines.
Looking For Some Tips?
Check our blog to get inspired with health & caregiving tips, user's stories and more
