Effective date: September 11, 2024
Pelegon LLC (“Company”, “us”, “we”, or “our”) respects your privacy and takes your personal data seriously. Please read the following to learn more about our policy regarding treating personal data collected through the Website as well as when you are contacting the Company by other means such as email or phone (“this Policy“). Capitalized terms not otherwise defined herein, shall have the meaning assigned to them in the Terms of Use available here. This Privacy Notice is hereby incorporated into our Terms of Use and is an integral part thereof.
The following table describes what personal data we collect through the Website or when contacted by other means, and for what purposes it may be processed:
| Instance in which personal data is collected | Categories of personal data that are processed | Purposes of processing |
|---|---|---|
| When you contact us by phone | Name, phone number, email address, physical address, order information (order ID), any other information you may choose to provide us |
|
| When you contact us by email / Contact Us form / Leave us a message | Name, email address, content of your message and any information provided within the files you choose to attach | Same purposes as above regarding customer communications, marketing (where permitted), and internal analytics. |
| When you sign up for our marketing communications | Email address | Manage communications, send marketing messages and newsletters (subject to applicable law), and create analytics data. |
| When you use our chat feature on the Online Store | Full name, email address, order ID [ensure completion if more data is collected] | Customer support, managing requests, marketing (subject to consent), and analytics. |
| When you make a purchase of our Products | Email address, phone number, full name and shipping address, 4 last digits of your payment card, type of card, token of payment method |
|
| Quiz | Information related to disabilities or health condition [with consent checkbox for processing] | Improve product selection process, analytics, and personalized recommendations. |
| Accelerated checkout (e.g., Amazon) | Address, full name, email address, checkout method (no card details saved) | Process purchase in accounting and inventory systems. |
| Warranty activation form | Full name, order ID, email address, phone number | Handle warranty issues or returns/replacements. |
| Passive data collected (cookies, pixels, web beacons) | IP address, browser type/version, visited pages, time spent, unique device identifiers |
|
You are not obliged under any applicable law to provide us any of the above information. However, not providing certain data may limit functionalities or prevent us from processing requests or completing sales. Ensure all personal data you submit is correct.
We also use your personal data to:
No Sale to Third Parties: We do not and will not sell any personal data.
Service Providers: We use trusted service providers (e.g., hosting, email, CRM, shipping, analytics, messaging) solely for operational purposes.
Compliance with the Law: We may disclose data to comply with legal obligations or protect rights and safety.
Business Transfers: Data may be transferred in mergers, acquisitions, or financing events.
Anonymized Information: We may share anonymized insights that do not identify you.
Your data may be processed in countries other than your own. We ensure adequate protections and comply with applicable laws for international transfers.
You may have rights (access, erasure, withdrawal of consent, etc.) depending on your location. Contact us for inquiries or complaints regarding your personal data. You may also contact your local data protection authority.
We use cookies (strictly required, analytics, functional, and marketing) and similar tracking technologies. You can manage cookies via browser settings. Details and guides: All About Cookies.
We use physical, technical, and administrative measures to protect your data. However, no method is fully secure, so please use caution when sharing information.
We retain data only as long as necessary for stated purposes or as required by law. Retention varies by scenario, product, and service.
We may update this Privacy Notice periodically. Updates will be posted here. Please review regularly for changes.
We do not monitor or respond to Do Not Track browser requests. Please adjust browser or service settings if desired.
For questions, exercising rights, or complaints about privacy practices, contact us at policy@pelegon.com. Pelegon LLC is the controller of your personal data processed under this Policy.
In addition, you agree to our Messaging Terms and Messaging Privacy Policy.